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Shipping & Returns

 Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

We are in the process of setting up our international shipping through our website. If you would like to place an international order please email us at info@ntrinsiq.com.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and location. Orders placed on the weekends and holidays will be received the following Monday.

Please note that the USA shipping rates are based on zones. The zone map is pictured below.

Proposed delivery time: Packages being delivered in the USA should be arrive in typically 2 to 7 business days. The delivery service map is pictured below.

zonemap.jpgdelivery-service-map-edited.jpg

 We are proud to say that we are involved with the P.R.I.D.E.CO program. P.R.I.D.E stands for Promoting Responsibility, Independence, Decision-making and Employability. Those are the aspirations shared by adults with special needs. P.R.I.D.E.CO manages commercial packaging, shredding, office cleaning and more. If you'd like to learn more about P.R.I.D.E, please visit their website at http://www.eclcofnj.org/pride.htm

P.R.I.D.E logo

 Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


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